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Installation Instructions
Table of contents
- The Wireless Sensor must be located at least 1m away from the Gateway.
- The Gateway unit should be mounted at least 1m higher than the Wireless Sensor.
- Wireless Sensor must be mounted in the vertical position so that the text is read left to right and top to bottom
- Ensure that the antennas of the Gateway are positioned to point straight up to the roof.
- The Gateway must be mounted/installed near an electrical power point.
- The Gateway needs to be mounted where good GSM/Cellular network reception is present.
- The Gateway environmental temperature must not exceed -20°C to 45°C.
- Ensure the lint on the Gateway is fully removed. Ensure the
220V supply is on. - If the LINK LED is not solid after 5 minutes from when the power is applied to the Gateway, then press and hold the RESET button on the
Gateway for 5 seconds and then release. Allow 5 minutes for the Gateway to re-establish link to the Xemote Cloud Platform. - If the Wireless Sensor is not posting data, then open the Sensor and press the RESET (RST) button. Verify that the Sensor Red LED flashes a few
times, after the RESET button is pressed. - Verify that the Gateway equipment is mounted/installed in a location where there is GSM signal available.
- Check and secure the antennas on the Gateway, if no data is transmitted to the Xemote web portal once the installation has been completed.

- Open your web browser.
- Type in https://dashboard.xemoteiot.com in the address bar of the browser.
- You will be presented with the dashboard login screen.
- Client services provide you with your login details.
- Click on the login button to access and view your live data
- For the Android application go to Google Play and install the latest Xemote IoT Notification App.
- For the Apple IOS application go to Apple App Store and install the latest Xemote IoT Notification App.
- You will be able to change your Xemote Dashboard password, using the mobile application. Note: this password is used for both the dashboard and mobile application.
- Contact client services for assistance if you experience any difficulties.
C MAY
Our core business relies heavily on a continuous cold chain from raw materials to the final product. Having numerous fridges and freezers on-site, any maintenance manager’s worst nightmare would be finding a fridge or freezer off, and the product has started to defrost. Before installing the Xemote system, we learnt a hard and expensive lesson. With the sensors in place monitoring has become so much easier, we receive daily snapshots of temperatures and can view live readings of temperatures on my dashboard. Pull reports of different fridges temperatures. Receive emails and SMS’s when temperatures exceed band settings. And with just monitoring the temperatures, I can judge the performance of my compressors and have planned my schedule maintenance accordingly.
The client service I receive from Xemote is just brilliant, they so on the ball, that they keep me on my toes. Since the beginning, they were always just a phone call or email away and would solve any problem efficiently and effectively.

W PIENAAR
We have nothing but praise for the staff and performance of Xemote. All of our queries are always answered and attended to promptly and with professionalism. I can, under all circumstances, praise and rely on great service. It is such a privilege to deal with a professional and efficient company and would recommend their services to every person or company interested in their products!

S BARNES
For the years that we are with Xemote, we have never experienced problems that will put our fresh product at risk. It is an utmost pleasure to view all temperature logging on a PC or in the comfort of your own home on your cell phone. The service we have received from Xemote is good, if not perfect, without a doubt.

A KARAN
Xemote provides us with unique process insight at various critical control points. This significant benefit delivers accurate and actionable real-time information that improves our resource management and optimises production capability through early warning notifications.

Z RENS
The historical data and reports also allow us to identify negative infrastructure operational trends which allows us to implement preventative maintenance schedules. This saves us time and money and prevents expensive downtime.

L VISAGIE
The Xemote Remote Monitoring Application is an excellent tool for the improvement of process control and risk management within our business and we are confident that it will positively contribute to improving our bottom line.

L NAGEL
It is with great pleasure that I have the opportunity to recommend Xemote for affordable Food Production Process Monitoring solutions. Xemote successfully customised and implemented their technology to meet our specific requirements in the monitoring of our retort cooking process.

JG LUBBE
We at Total Funeral Logistics (Pty) ltd write to you with great appreciation and admiration for what Xemote means to our firm and what great value your devices add to our services. In the funeral transport industry, we have to adhere to regulations where temperature monitoring in our refrigerated vehicles is crucial. We need to monitor and prove that the temperatures are below certain levels at all times. With your devices installed in our vehicles, it really has become an effortless safety net for us. We have also gained an edge over our competitors who do not have the luxury that your devices offer. We are extremely grateful to Xemote and wish for a great partnership for years to come.

S EKSTEEN
If you were considering installing automated digital/wireless temperature monitoring systems
for medication refrigerators & ambient temperatures, Xemote makes it easy! One less thing
to stress about! It makes the Statutory Body smile too.
Give them a call & explain your needs. The paperwork is seamless & you will be guided if
needed, the training on the dashboard for the analytics, even easier!
During & after-sales service is always extremely efficient, energetic & optimistic.
Hanri is the best!
You will not regret making Xemote part of your operation!

S SNYMAN
Ek kan met eerlikheid sê dat die diens nog altyd net wonderllik was. Xemote het my lewe baie makliker gemaak vandat ek oor geskakel het na hulle elektroniese monitoring. Dis maklik, eenvoudig en ek word dadelik in kennis gestel deur ‘n sms as my temperatuur van my yskas te laag daal.

D ROSS
I have only received quick and efficient customer service from Xemote and will recommend them to any customer.
All our queries are handled with professionalism and met all of our expectations.

E VAN EEDEN
On 14 March 2022, I contacted Xemote to enquire about a remote monitoring device for my dispensary fridges. I received immediate excellent service. Hanri sent a quote the same day and my device was installed within 2 days. She was very helpful and friendly and took me through the setup step by step.
I receive a report every morning and phone notifications when there are temperature issues with the fridges. One morning she even contacted me to say that she thinks our Gateway was unplugged by accident before we even realised it.
I receive constant constant excellent service and can really recommend this company to any business looking for remote temperature monitoring services.
C BOTMA
It is my pleasure to be able to recommend them to anyone that needs their expertise in this field. Right from the first inquiry with Hanri Fourie at Xemote, we have only experienced fast, professional, and friendly advice, as well as spot-on solutions to our specific requirements.
With all the expensive Covid and other vaccines that need cold chain management, it has been a pleasure to use the Xemote application as well as a comfort to know that we are fully compliant with all current requirements as prescribed by the National Department of Health and other regulatory bodies such as the SA Pharmacy Council.
I have recommended the Xemote system to several colleagues to use and will not hesitate to do so again.

















